At Studio Wearhaus, we are committed to protecting your privacy and handling your personal information with transparency, integrity, and care. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website, using our services, or interacting with us, you agree to the terms outlined in this policy.
1. What Information We Collect
We may collect the following personal information:
- Full name
- Email address and phone number
- Delivery address
- Billing information (e.g. credit/debit card details)
- Account login details
- Order history and usage data
- Communication records (emails, messages, support queries)
We collect this information directly from you when you:
- Create an account
- Book a pickup or return
- Store an item with us
- Communicate with us via our website, email, or support channels
2. How We Use Your Information
We use your personal information to:
- Provide our storage, delivery, and digital wardrobe services
- Manage your account and item history
- Process payments and issue invoices
- Communicate with you regarding your orders or account
- Send promotional or service-related messages (you may opt out at any time)
- Improve our services, website, and customer experience
3. Disclosure of Information
We do not sell, rent, or trade your personal information.
We may share it with trusted third-party providers who help us operate our business, including:
- Payment processors (e.g. Stripe)
- Delivery and logistics partners
- IT and hosting services
- Marketing and email platforms (e.g. Klaviyo or Mailchimp)
These providers are contractually bound to keep your information secure and confidential.
4. Storage and Security
We store your personal information securely using modern, industry-standard protections. We take all reasonable steps to protect your data from:
- Loss
- Misuse
- Interference
- Unauthorised access, modification, or disclosure
Access is restricted to authorised Studio Wearhaus team members and trusted providers only.
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to your personal data
- Withdraw your consent to receive marketing messages at any time
To exercise these rights, please contact us via email at info@studiowearhaus.com
6. Marketing Communications
If you subscribe to our newsletter or promotional messages, you may unsubscribe at any time by clicking the link in any marketing email or contacting us directly.
7. Cookies and Analytics
We use cookies and third-party tools (like Google Analytics) to collect anonymised data about how visitors use our site. This helps us improve user experience and performance.
You can disable cookies via your browser settings if you prefer.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. All updates will be posted on this page with the revised date.
Your continued use of the Studio Wearhaus platform after any changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Studio Wearhaus Customer Support
Email: info@studiowearhaus.com